Strivora – Return & Refund Policy

At Strivora, we're committed to providing reliable, high-quality sports equipment, fitness accessories, camping gear, hiking essentials, and outdoor adventure products designed to support your active lifestyle.

Your satisfaction is important to us. If something isn't right with your order, we're here to help resolve the issue fairly, efficiently, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

• You contact our customer support team within the specified timeframe.

• The item is unused and in its original packaging.

• The item is damaged, defective, or incorrect.

• The item meets the conditions outlined in our return policy.

Eligible unused products may also be returned within the 14-day period, subject to our return conditions and applicable consumer protection laws.

🚫 Non-Refundable Items

We generally do not accept returns for:

• Sports equipment or fitness accessories that have been used, washed, or altered after delivery.

• Products returned without their original packaging, unless otherwise required by law.

• Customized, personalized, or made-to-order products.

• Final sale or discounted items clearly identified as non-returnable, where legally permitted.

• Products marked as non-returnable at checkout, where legally permitted.

• Items damaged due to misuse, improper handling, excessive force, or incorrect usage.

• Outdoor equipment damaged due to improper storage, unauthorized modifications, or use contrary to the manufacturer's instructions.

These exclusions do not affect your statutory rights regarding faulty, damaged, or incorrectly supplied products.

📝 How to Request a Return

To initiate a return, please contact our customer support team and provide:

• Your order number.

• A brief explanation of the issue or reason for return.

• Clear photographs of the product and packaging, where applicable.

Our team will review your request and provide guidance on the next steps.

🔄 Return & Refund Process

1. Review & Approval

Once we receive your return request, our customer support team will review the details to determine whether your product meets our return requirements.

We may request additional information or photographs to help process your request.

2. Return Instructions

If your return request is approved, we will provide:

• The appropriate return shipping address.

• Instructions for securely packaging and returning the product.

• Any additional information required to complete the return process.

📦 Return Shipping Costs

Return shipping costs are generally the customer's responsibility unless:

• The product is defective.

• The product arrived damaged.

• An incorrect item was delivered.

• Applicable consumer protection laws require us to cover the return shipping costs.

We recommend using a trackable shipping service when returning products.

3. Refund Issuance

Once your returned item has been received, inspected, and approved:

• Your refund will be issued to the original payment method.

• Refund processing typically takes 5–7 business days, depending on your payment provider.

• Additional time may be required for your bank or card issuer to reflect the refund in your account.

Refunds required by applicable law will be processed within the legally mandated timeframe.

📌 Important Notes

• Please contact our support team before sending an item back so we can provide the appropriate return instructions.

• Returned products should be in their original condition, subject to applicable consumer rights.

• Original shipping fees are generally non-refundable unless the product is faulty, incorrect, or a refund of shipping is required by law.

• Returns showing signs of misuse, unauthorized alterations, or damage caused after delivery may be rejected.

• Products should be packaged securely to help prevent damage during return shipping.

• We reserve the right to investigate excessive, fraudulent, or suspicious return requests while respecting applicable consumer protection laws.

• Customers should follow the manufacturer's safety guidelines and handling instructions when using sports and outdoor equipment.

💬 Need Help?

At Strivora, we're dedicated to making your shopping experience smooth, reliable, and worry-free.

If you have questions about returns, refunds, damaged products, or incorrect orders, please visit our Contact Us page.

Our customer support team will be happy to assist you and help find an appropriate solution.

Thank you for choosing Strivora for your sports, fitness, and outdoor adventure essentials.

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