Terms of service

Strivora – Terms & Conditions

Welcome to Strivora — your destination for reliable, practical, and high-quality sports equipment, fitness accessories, outdoor gear, and adventure essentials designed to support your active lifestyle.

At Strivora, we believe in helping you stay active, push your limits, and explore new possibilities with confidence.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully before making a purchase.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Strivora website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Company Name: RETRO LAB LIMITED
Registration: 80741666
Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG

4. Our Offer

At Strivora, we are committed to:

  • Providing high-quality sports equipment, fitness accessories, and outdoor essentials.

  • Offering practical workout accessories, training equipment, camping supplies, hiking gear, and everyday sports products.

  • Helping customers find functional and reliable products for fitness, recreation, and outdoor adventures.

  • Displaying accurate product descriptions, specifications, and realistic product images.

  • Maintaining transparent pricing, including applicable taxes and shipping fees at checkout.

  • Keeping product availability updated whenever possible.

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Strivora reserves the right to cancel orders due to suspected fraud, pricing errors, or stock availability issues, subject to applicable consumer protection laws.

If an order is canceled after payment has been received, an appropriate refund will be issued.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

  • Items must be unused.

  • Items must be returned in their original packaging.

  • Items must be in resellable condition.

These conditions are subject to any mandatory consumer rights provided by applicable law.

7. Returns & Refunds

Return shipping costs are generally the customer's responsibility unless the product is defective or incorrect, or applicable law requires otherwise.

Items must be returned in their original condition, subject to applicable consumer rights.

Approved refunds will be issued to the original payment method.

For additional details, please refer to our Return & Refund Policy.

8. Pricing

All prices are listed in USD.

Strivora reserves the right to correct pricing errors at any time, subject to applicable laws and existing contractual obligations.

International customers are responsible for customs duties or import taxes where applicable.

Any additional shipping charges or applicable taxes will be displayed during checkout where possible.

9. Product Quality & Warranty

At Strivora, we aim to provide dependable sports and outdoor products that support performance, comfort, and everyday activity.

All products are quality-checked before shipping.

Please note:

  • Product colors may slightly vary due to lighting or screen differences.

  • Minor variations may occur due to manufacturing materials or product design.

  • Product specifications, dimensions, and appearance may vary slightly depending on manufacturing tolerances.

Please report product issues within 14 days of delivery to help us resolve them promptly.

Warranty coverage generally does not include damage caused by:

  • Misuse or improper handling.

  • Normal wear and tear.

  • Improper cleaning or maintenance.

  • Incorrect assembly or installation.

  • Use beyond the product's intended purpose or recommended capacity.

  • Excessive force or improper storage.

  • Exposure to unsuitable weather conditions, moisture, or extreme temperatures contrary to product care instructions.

  • Unauthorized modifications or repairs.

These exclusions do not limit any mandatory statutory warranty or consumer rights.

Customers should always follow the manufacturer's instructions, safety guidelines, and recommended usage procedures when using sports or outdoor equipment.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take approximately 7–14 days, depending on the destination and logistics conditions.

Delays may occur due to customs procedures, shipping carriers, weather conditions, or high order volumes.

If delivery fails, Strivora may offer a replacement or refund where applicable.

Customers are responsible for ensuring their shipping information is accurate and complete.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods, where available.

Payments are processed through trusted third-party payment service providers.

For payment-related issues, please contact our customer support team promptly.

12. Complaints & Customer Support

At Strivora, customer satisfaction is an important part of our commitment to quality and service.

Please report order-related issues within 7 days of receiving your order where possible.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Product replacement.

  • Refund.

  • Store credit, where applicable and accepted by the customer.

These reporting periods do not restrict any rights customers may have under applicable consumer protection laws.

13. Dispute Resolution

Strivora aims to resolve disputes fairly, professionally, and efficiently.

If a dispute cannot be resolved through our customer support team, it may be referred to an independent mediator or other appropriate dispute resolution service where applicable.

14. Force Majeure

Strivora is not responsible for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

  • Natural disasters.

  • Severe weather conditions.

  • Shipping carrier disruptions.

  • Supply chain interruptions.

  • Government restrictions or customs delays.

  • Other unexpected circumstances beyond our reasonable control.

15. Governing Law

These Terms are governed by applicable laws, unless mandatory local consumer protection laws provide otherwise.

Nothing in these Terms is intended to exclude or limit consumer rights that cannot legally be waived.

16. Changes to Terms

Strivora reserves the right to update these Terms & Conditions at any time.

Any updates will be published on our website and will take effect as specified, subject to applicable law.

Changes will not retroactively affect completed purchases where prohibited by law.

Strivora – Push Limits. Explore More.

Thank you for choosing Strivora. We're committed to supporting your active lifestyle with sports and outdoor essentials designed for fitness, adventure, and everyday performance.